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Media Manager

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Why have my images disappeared when downloading as a PDF?

After creating a Guide I simply went to options and downloaded as a PDF. When opening the PDF all of the images within the guide are gone and only have a small rectangle where the images would be placed. Is there a reason for this? Images are not larger than 40mb.

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Hi David,

Thanks for reaching out. This is a new bug that came up yesterday and our Product team is already scoping a solution. I will close out this Answers post, as we file all bug reports through If you would like to follow up, please contact the Support email and your CSM and our team will be happy to assist you.

Have a great day,


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