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Why isn't the Release Notes category being updated at all?

Why have a release notes section if it is not going to be updated with every release? I see some users have taken to adding a new question at every single release to mitigate the issue (at least that was the case in 2012)…

This information should be easy to find. The release that came out on Wednesday (1/8/2020) has almost no information. The only reason I knew about it was because I got a pop-up with a demo video once when I visited the Dozuki site. Since then, I have looked on Dozuki’s YouTube channel, website, and help forums for the demo and it’s nowhere to be found. The only information I have found is this, tucked away in a guide: How to Review an Approval Request

How are we supposed to know what the new features are and how to use them when this information is so difficult to find?

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Hi Cal,

Thanks for your questions around this topic. We haven’t utilized the release notes category in a very long time because, when we last looked into it, it didn’t seem to be very useful. In our experience, lists of release notes are largely ignored by customers. What tends to get more attention is alerting customers when a release happens if it’s useful for them. In other words, context matters and is the most impactful.

For instance, if you’ve experienced a bug, you’ll want to know that it’s fixed. But if you never experienced the bug, hearing that it was fixed is simply a distraction. We’re big fans of efficient work, and we want to make sure that you’re receiving the information that you need when you need it.

For the Version Control / Approvals release that went out in January, we notified users who actually used the Approvals interface before the change and linked to a blog post, then when the change happened with links to documentation. I’d love to know how you think we could have made the upcoming release more clear to you. We want to make sure our customers feel prepared for platform changes, and it seems to me that you felt unprepared, so I’d love to know how we can improve in the future.

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@raquelmsmith, thanks for your response. I appreciate your explanation of why the release notes don’t exist, but it does not address the issues I brought up in my original question:

1.       This information should be easy to find.

2.       I cannot find this information.

3.       How are we supposed to know what the new features are?

4.       How are we supposed to know how to use the new features?

You said that you, “notified users who actually used the Approvals interface before the change and linked to a blog post, then when the change happened with links to documentation.”

My company has a Dozuki site that uses the Approvals interface heavily.

As I stated in my original question, I received one notification a few weeks before the release went live  (on 8 January 2020), then followed it to a demo video. I do not remember if it was a blog post or not. However, I was the only one on my team (of 7) who received/noticed this notification. That being said, there was not a second notification for me “when the change happened with links to documentation.” In fact, I can’t seem to find any links to documentation of this change, and you have not provided me any.

I emailed our support contact at Dozuki requesting this release information, but never heard back on the issue as it was soon drowned out by our own bug reports regarding said release. That is when I searched for and found the release notes section, then asked my original question.

I think you could have made the upcoming release more clear to me and my team by:

1.       Making the release information public and easy to find.

2.       Emailing us links to this information.

3.       In said email, showing us where to find and how to use the new features.

4.       Responding to my previous question on this forum with links to this release information.

We did feel unprepared for the platform changes. The only communication I (or my team) received about the release on 8 January 2020 was the single notification I saw, with resources I could not find later. We were not given any other way of knowing what those changes would be.

I still do not have any resources that show me what this release contained or did.

Please let me know if there’s any way I could clarify these events further. It seems the main issue is a lack of communication.

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Hi Cal,

I apologize, you are correct. We did not sent out a notice on the day of launch with links to the documentation. That was an oversight on our part and we will make sure to not do that again. I can definitely see how this caused you and your team a lot of frustration.

We did send out emails with the information, however. Can you email the support team at support@dozuki.com with the email addresses you would have expected to receive this information and we can check against our lists to see why you didn’t receive them?

Here is the linked blog post, which is marked as “unlisted” on the site, which is why you can’t find it.

https://www.dozuki.com/blog/version-cont...

I will ask our marketing team why it is unlisted and how we can make it easier for people to find.

Thank you for your candid feedback about this. We will make sure to do better in the future.

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Hi Cal,

Thanks for bringing this to our attention. As Raquel said, we appreciate your feedback.

I will be taking over as your dedicated Customer Success Manager, so keep an eye out for an email from me. My first priority will be improving our communication with your team so we can make sure this doesn’t happen again. We want to keep you aware of what’s coming down the development pipeline, and I think more personal communication will be a significant improvement in this regard.

Thank you for being a Dozuki customer.

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Author avatar Cal McCoy will be eternally grateful.
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