Guides I've Contributed To
Answer to "Why isn't the Release Notes category being updated at all?"Hi Cal, I apologize, you are correct. We did not sent out a notice on the day of launch with links to the documentation. That was an oversight on our part and we will make sure to not do that again. I can definitely see how this caused you and your team a lot of frustration. We did send out emails with the information, however. Can you email the support team at email@example.com with the email addresses you would have expected to receive this information and we can check against our lists to see why you didn’t receive them? Here is the linked blog post, which is marked as “unlisted” on the site, which is why you can’t find it. https://www.dozuki.com/blog/version-control-upgrade-122019 I will ask our marketing team why it is unlisted and how we can make it easier for people to find. Thank you for your candid feedback about this. We will make sure to do better in the future.
Answer to "Why isn't the Release Notes category being updated at all?"Hi Cal, Thanks for your questions around this topic. We haven’t utilized the release notes category in a very long time because, when we last looked into it, it didn’t seem to be very useful. In our experience, lists of release notes are largely ignored by customers. What tends to get more attention is alerting customers when a release happens if it’s useful for them. In other words, context matters and is the most impactful. For instance, if you’ve experienced a bug, you’ll want to know that it’s fixed. But if you never experienced the bug, hearing that it was fixed is simply a distraction. We’re big fans of efficient work, and we want to make sure that you’re receiving the information that you need when you need it. For the Version Control / Approvals release that went out in January, we notified users who actually used the Approvals interface before the change and linked to a blog post, then when the change happened with links to documentation. I’d love to know how you think we could have made the...