Why won't my file play?

I am trying to upload a 14 sec long .mov file to a guide step. I can upload in media manager and place onto the step, followed by saving the release. when i try to play the video, nothing happens and the displayed video is 0.00 seconds long. I tried converting the file to .mp4 and also resizing it down too but neither helped. Has this been experienced before?

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I ran into this issue before. After uploading a video to Dozuki, it takes a few minutes before if can be viewed. I've had to wait anywhere from 5-15 minutes before the video was viewable in the guide. After that I had no issues.


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