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When viewing a submitted ticket, users that are signed in as part of an organization can view all requests submitted by other members of that organization.
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Hover over the user drop-down and click Requests to display a list of all requests submitted to the support team.
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Click on an open request and use the text field to Add to the conversation.
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This information all appears to the Support team in the form of an email.
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Detailed information about ticket status, including priority, can be found in the field on the right side of the ticket page.
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