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v1.0

Major VersionM

Approved General Content Updates

by Robert Sprankle

    • Support requests can be submitted without needing to log in, only requiring an email address.

    • This works well for sending out a ticket quickly, but there are additional benefits to logging in, explained in How to Create a Zendesk Account.

  1. Navigate to dozuki.zendesk.com
    • Navigate to dozuki.zendesk.com

    • Click Submit a Request to submit a request to the support team.

  2. Fill out the fields on the request form. If submitting a request as a guest, enter your email address (you will not be prompted for this if signed in).
    • Fill out the fields on the request form.

    • If submitting a request as a guest, enter your email address (you will not be prompted for this if signed in).

    • Start by selecting a category from the How can we help? drop-down menu.

    • Depending on which category you select, conditional fields will appear on the form, prompting you to enter other relevant data.

    • Use the Subject field to preface the issue, such as "unable to log in via SSO" or "email notifications not sending."

    • Briefly describe the issue in the Description field.

    • Add any attachments that might better explain the issue.

    • Click Submit to submit your request.

  3. Click Submit a Request to submit a request to the support team. Fill out the form fields as described in Step 3.
    • Click Submit a Request to submit a request to the support team.

    • Fill out the form fields as described in Step 3.

    • Click Submit.

  4. If you submit a support request while signed in, clicking Submit will bring up the ticket in a new page.
    • If you submit a support request while signed in, clicking Submit will bring up the ticket in a new page.

    • View detailed information about the progress of the support request in the space to the right, including the status and priority.

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Dozuki System

Member since: 09/24/2009

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